Call to Action
CareSignal communications should be initiated by the end user texting in the appropriate keyword, such as HEALTH, to the shortcode. Message and data rates may apply. The keyword CTA will be provided verbally (in person or over the phone), via flyers, or QR codes in relevant locations.
Double Opt-in
Upon receiving the keyword sent by the end user, CareSignal will send the end user an introduction message along with a prompt to confirm the opt-in. The end user will need to accept the opt-in via SMS before the rest of the CareSignal communications start.
STOP Information
End users can text STOP to the number they are receiving messages from to stop receiving CareSignal communications at any time. Message and data rates may apply. They may text back the appropriate keyword to restart the conversation flow after STOP.
HELP Information
For additional information, end user can text HELP to the number they are receiving messages from, or call 1-866-839-5903, or contact support@caresignal.health. Message and data rates may apply. For emergencies, end users are instructed to call 911.
Message Frequency
After the initial conversation flow post opt-in, the end user can choose to opt into educational messages in the subsequent days. In general, message frequencies vary between 1 sequences per day to one sequence per week. (A sequence is defined as the interactive question chain when the end user responds to the messages from CareSignal.)
Carrier Liability
The wireless carrier does not guarantee that messages will be delivered and will not be liable for delayed or undelivered messages.
Privacy Policy
CareSignal respects privacy for our users and end recipients. View the privacy policy here.
Supported Carriers
AT&T, Verizon-Alltel, T-Mobile®, Sprint, U.S. Cellular, Boost, MetroPCS, Virgin Mobile, Cricket, nTelos, Cellcom, C Spire Wireless (Cellsouth), Carolina West Wireless, Appalachian Wireless, Chariton Valley Cellular, Coral Wireless, Cross (dba Sprocket), DTC Wireless, Duet IP, EpicTouch, Leaco, Mosaic, Nemont/Sagebrush, Peoples Wireless, Pine Cellular, Pioneer, Revol Wireless, Rina - Custer, Rina- All West, Rina- Cambridge Telecom Coop, Rina- Eagle Valley Comm, Rina- Farmers Mutual Telephone Co, Rina- Nucla Nutria Telephone Co, Rina- Silver Star, Rina- South Central Comm, Rina- Syringa, Rina- UBET, Rina-Manti, United Wireless, Aio Wireless, ACS Wireless, Bluegrass Cellular, Cablevision, Cellone Nation, Cellular One of East Central Illinois, Chat Mobility, Copper Valley, Flat Wireless, LLC, GCI Communications, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless, Nex-Tech Wireless, Northwest Missouri Cellular, Panhandle Telecommunications, Plateau Wireless, SouthernLINC Wireless; SouthernLINC Communications, SRT Wireless; SRT Communications, Thumb Cellular, Union Wireless, Viaero Wireless, West Central Wireless (WCC)